In addition to the manufacturer’s warranty, Customers purchasing on tescomaegypt.com benefit from the rights provided by applicable Egyptian consumer protection law regarding conformity of goods.
A product is in conformity if it matches the description and features presented on the website, is fit for the purposes for which goods of the same type are normally used, and shows the quality and performance reasonably expected.
If a lack of conformity becomes apparent within the legally applicable period from delivery, the Customer should notify Customer Service without undue delay, providing order details and a clear description of the issue. Instructions for assessment will be provided.
Where a lack of conformity is established, the Customer is entitled to appropriate remedies according to law, which may include repair or replacement of the goods, or refund when repair or replacement is impossible or disproportionate.
The statutory legal guarantee applies irrespective of, and in addition to, the manufacturer’s warranty. For coverage of manufacturing defects under the manufacturer’s warranty, see Warranty Conditions.
Tescoma Egypt — operated by Ezzelarab Trading Company
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